Portal terms of use

Last reviewed: August 2026. These terms govern access to and use of the AX Capital partner, investor and administration portal (the "Portal") — including My AX Website, the Partner Dashboard, any mobile app or API made available under it (together, the "Platform"). By creating an account, accepting an invitation, or otherwise using the Platform, you agree to these terms. If you do not agree, do not use the Platform. 1. Definitions. "Company" means the licensed brokerage or organisation operating this Portal under the brand shown throughout the Platform. "Agent" and "Partner" mean an individual who has registered to refer clients, sell property, or build a referral network through the Platform. "Investor" means an individual who uses the Platform to browse property, book viewings, or manage an investment shortlist. "Network" means the tree of Partners connected through referral and recruitment relationships. "Content" means listings, courses, marketing assets, messages, documents and other material made available through the Platform. 2. Eligibility and registration. You must be at least 18 years old and able to form a binding contract to register. You agree to provide accurate, current information when you register or when your details change, and to keep your login credentials confidential. You are responsible for all activity that occurs under your account, whether performed by you or by anyone you allow to access it. The Company may decline, delay or condition registration on completion of identity verification, sanctions and compliance screening, or supporting documentation, as described in Section 8. 3. Roles and permitted use. Access to features — dashboards, CRM, marketing tools, academy content, commission and payout tools, administration settings — is scoped to your assigned role (Agent, Partner, Investor, Operations, or Administrator) and may change if your role changes. You agree to use the Platform only for legitimate real-estate, referral, investment and business-development activity connected to the Company, and not to use it on behalf of any other brokerage, portal, or competing network without written permission. 4. Account security. Where the Platform offers authenticator-app codes or device management, you are responsible for enrolling and maintaining these protections and for promptly removing access for devices or applications you no longer use. Notify the Company immediately if you suspect unauthorised access to your account, a lead, a payout method, or any client data. 5. The Partner Network, ranks and commissions. Partners may build a referral network of unlimited width and depth by inviting other Partners and Investors through My AX Website, a referral link or QR code. Career ranks, qualification thresholds, payout percentages and override formulas are set by the Company, shown in the Partner Dashboard and Growth Academy materials, and may be updated from time to time with reasonable notice. Rank illustrations, projected earnings, and network-growth examples shown anywhere on the Platform are for education only and are not a promise, guarantee, or estimate of your actual results — see the separate Income Disclosure for full detail. 6. Payments and payouts. Commission is calculated on completed, verified transactions in accordance with the commission policy applicable to your career level at the relevant time, and is subject to any adjustments, clawbacks, holds, or compliance reviews described in your dashboard or commission policy documentation. You are responsible for providing accurate payout details, for the accuracy of any tax information you submit, and for your own tax obligations in your jurisdiction. The Company may withhold or reverse a payout that is later found to be based on fraudulent, duplicate, or non-compliant activity. 7. Academy, courses and certification. Course content, assessments, supervised-activity logs and certificates are provided to support your professional development and progress through the career ladder. Certificates confirm completion of the Company's internal curriculum; they are not a government, regulatory, or third-party professional licence unless expressly stated. Exam pass marks, supervised-tour counts and other certification requirements shown in the academy are binding qualification criteria for rank advancement, not guarantees of income or employment. 8. Compliance, KYC and screening. To meet its legal, regulatory and anti-money-laundering obligations, the Company may require identity documents, proof of address, sanctions or watchlist screening, and periodic re-verification before activating your account, releasing a payout, or approving a transaction. Providing false, incomplete, or misleading information, or a failed or unresolved screening, may result in a hold, suspension, or termination of your account. 9. Marketing materials and intellectual property. Templates, images, videos, copy, brochures, and other assets made available in the Marketing Center or generated through any AI marketing assistant are licensed to you solely for promoting your own activity on the Platform, and may not be resold, relicensed, or used to promote unrelated products or services. Your My AX Website content, third-party trademarks, property renders and developer materials remain the property of the Company or the relevant rights holder. You keep ownership of original content you personally create and upload (such as your own biography or photos), and you grant the Company a licence to host, display and distribute it as part of operating the Platform. 10. Property listings and investor interactions. Listings, pricing, availability, project completion dates, and return-on-investment figures shown on the Platform are provided for general information, may originate from third-party developers or data feeds, and can change without notice. Nothing on the Platform is investment, legal, tax or financial advice, and viewing, shortlisting, or enquiring about a property does not create any right to purchase it. Transactions are subject to separate sale, reservation, or booking agreements executed directly with the relevant seller, developer, or the Company. 11. Acceptable use. You agree not to: misrepresent your identity, role, or rank; submit fraudulent leads, transactions, or referrals; circumvent, duplicate, or manipulate referral tracking, commission calculations, or the career-rank formula; scrape, reverse-engineer, or bulk-export Platform data outside normal use; upload unlawful, infringing, or harassing content; or use the Platform to spam, mislead, or solicit clients in a manner that would breach applicable advertising, consumer-protection, or real-estate marketing law. 12. Suspension and termination. The Company may suspend or terminate your account for breach of these terms, failed or unresolved compliance screening, fraudulent activity, prolonged inactivity, or as required by law or regulator. You may close your account at any time by contacting the Company; commissions already earned on completed, compliant transactions remain payable in line with the applicable commission policy, subject to any pending review. 13. Disclaimers. The Platform, its content, and any projections, calculators, or dashboards are provided "as is" and "as available." The Company does not guarantee uninterrupted availability, that figures shown are error-free, or that any particular income, rank, or transaction outcome will be achieved. Nothing in these terms limits liability that cannot lawfully be limited or excluded. 14. Limitation of liability. To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential loss (including lost profits, lost commissions, or lost data) arising from your use of the Platform. Where liability cannot be excluded, it is limited to the amount of fees or commission actually paid to or by you under these terms in the twelve months before the claim arose. 15. Indemnity. You agree to indemnify the Company against claims, losses, and expenses arising from your breach of these terms, misuse of the Platform, or content you submit, to the extent caused by you. 16. Third-party services and links. The Platform may link to, or integrate with, third-party services such as messaging apps, social platforms, payment processors, or developer portals. The Company is not responsible for the content, availability, or practices of those third parties, and your use of them is subject to their own terms. 17. Changes to these terms. The Company may update these terms to reflect changes in the Platform, applicable law, or its commission and academy structure. Material changes will be highlighted in the Portal or communicated to you, and continued use after the change takes effect constitutes acceptance. 18. Governing law and disputes. These terms are governed by the laws of the United Arab Emirates, without prejudice to any mandatory consumer or employment protections that apply in your home jurisdiction. Any dispute that cannot be resolved informally with the Company will be subject to the exclusive jurisdiction of the competent courts of the Emirate in which the Company is licensed, unless the Company's agreement with you specifies arbitration. 19. Contact. Questions about these terms can be directed to the Company through the support channel shown in your portal, or to the contact details published on the Company's official website.